Sinambela EA, Aprilianti ET. Strategi Mengatasi Erosi Loyalitas Pelanggan di Tengah Intensitas Persaingan Pasar. EBIS [Internet]. 2011 Jul. 29 [cited 2026 Jun. 2];1(2):76-89. Available from: https://ebis-jurnal.unsuri.ac.id/index.php/ebis/article/view/142