Peran Servant Leadership dan Organizational Justice terhadap Employee Engagement di Perusahaan Jasa di Surabaya

Authors

  • Didit Darmawan Universitas Sunan Giri Surabaya
  • Rafadi Khan Khayru Universitas Sunan Giri Surabaya
  • Mila Hariani Universitas Sunan Giri Surabaya
  • Rahayu Mardikaningsih Universitas Sunan Giri Surabaya
  • Siti Nur Halizah Universitas Sunan Giri Surabaya

Keywords:

employee engagement, servant leadership, organisational justice

Abstract

This study aims to examine the influence of servant leadership and organisational justice on employee engagement among employees of service companies in Surabaya. A quantitative approach with an explanatory survey design was employed in this study. A sample of 100 employees was selected using purposive sampling, with the criterion of a minimum of one year’s service. Data analysis was conducted using multiple linear regression with the aid of SPSS version 27. The results indicate that servant leadership has a positive and significant effect on employee engagement, organisational justice has a positive and significant effect on employee engagement, and that both independent variables simultaneously have a significant effect on employee engagement. This study confirms that servant leadership is the most dominant factor in enhancing employee engagement in service companies in Surabaya.

References

Abdullah, M. H. A. B., B. Gardi, & D. Darmawan. (2021). Innovation in Human Resource Management to enhance Organizational Competitiveness in the Era of Globalization, Journal of Social Science Studies 1(1), 51 – 58.

Alzeaideen, K., Mansour, M. H., & Al-Khalaydeh, M. M. (2025). The Impact of Organizational Justice on Job Engagement Among Employees. 1235–1248. https://doi.org/10.1007/978-3-031-87584-7_89

Blau, P. M. (1964). Exchange and power in social life. John Wiley & Sons.

Canavesi, A., & Minelli, E. (2021). Servant Leadership and Employee Engagement: A Qualitative Study. Employee Responsibilities and Rights Journal, 1–23. https://doi.org/10.1007/S10672-021-09389-9

Clercq, E. D., Haq, I., & Azeem, M. U. (2023). Unfair rewards, poorly performing organizations and perceptions of deservingness as explanations of diminished job performance. Journal of Organizational Effectiveness. https://doi.org/10.1108/joepp-11-2022-0315

Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400. https://doi.org/10.1037/0021-9010.86.3.386

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Sage Publications.

Darmawan, D. (2024). Distribution of Six Major Factors Enhancing Organizational Effectiveness. Journal of Distribution Science, 22(4), 47–58.

Darmawan, D. & A. P. Marsal. (2025). A Critical Analysis of the Dynamics of Team Psychology, Organizational Culture, Member Composition, Leadership and Collaboration in Improving Work Group Performance. Journal of Industrial and Organizational Psychology, 1(1), 1-6.

Elliott, S. (2023). Designing Cultures of Success: The value of employee engagement. Touchpoint, 14(1), 36–39. https://doi.org/10.30819/touchpoint.14-1.07

Ghozali, I. (2018). Aplikasi analisis multivariete dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.

Hariani, M, & D. T. W. Wardoyo. (2024). Servant Leadership Mechanisms Enabling Psychological Capital Formation for Academic Staff in Higher Education. Journal of Science, Technology and Society, 5(2), 45-58.

Irfan, M. & Y. R. Al Hakim. (2022). Practicing Servant Leadership in Improving Team Effectiveness: Critical Success Factors and Impact on Organizational Performance, Journal of Social Science Studies, 2(2), 115 – 122.

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287

Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161-177. https://doi.org/10.1016/j.leaqua.2008.01.006

Maindola, S., Giri, S., & KUMAR, S. (2025). The Role of Leadership Styles in Enhancing Employee Engagement: An Empirical Study in the Information Technology Industry. International Journal For Multidisciplinary Research, 7(5). https://doi.org/10.36948/ijfmr.2025.v07i05.56891

Mardikaningsih, R. & L. E. Radjawane. (2025). Building a Sustainable Work Culture through Green Leadership and Adaptive Organizational Systems. Journal of Industrial and Organizational Psychology, 1(1), 33-40.

Mardikaningsih, R., D. T. W. Wardoyo, & M. Hariani. (2025). Workplace Climate Variables Shaping Employee Creativity, Communication, and Organizational Innovation Capacity. Journal of Science, Technology and Society, 6(2), 27-38.

Mittal, V. (2019). Employee engagement and empowerment. https://doi.org/10.13140/rg.2.2.36718.66883

Mubashar, T., Musharraf, S., Khan, S., & Butt, T. A. (2022). Impact of organizational justice on employee engagement: The mediating role of organizational trust. Cogent Psychology, 9(1). https://doi.org/10.1080/23311908.2022.2080325

Paul, J., & Anita, D. (2015). The role of leadership for engagement at the workplace. https://doi.org/10.13140/rg.2.1.3836.6803

Putra, A.R. & S. Arifin. (2025). Employee Engagement and Digital Transformation: Effects on Organizational Performance Amid Disruption. Journal of Industrial and Organizational Psychology, 1(1), 17-24.

Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach (7th ed.). John Wiley & Sons.

Tegor, Johannes, Amin, S., Rosita, S., Tegor, Johannes, Amin, S., & Rosita, S. (2025). Employee engagement as a driver of performance improvement: A case study of foreign companies in Indonesia. Multidisciplinary Science Journal, 8(2), 2026044–2026044. https://doi.org/10.31893/multiscience.2026044

Yagil, D., & Oren, R. (2021). Servant leadership, engagement, and employee outcomes: The moderating roles of proactivity and job autonomy. Revista de Psicología Del Trabajo y de Las Organizaciones, 37(1), 58–67. https://doi.org/10.5093/JWOP2021A1

Downloads

Published

2026-01-28

How to Cite

Darmawan, D., Khayru, R. K., Hariani, M., Mardikaningsih, R., & Halizah, S. N. (2026). Peran Servant Leadership dan Organizational Justice terhadap Employee Engagement di Perusahaan Jasa di Surabaya. Jurnal Ekonomi Dan Bisnis, 16(1), 81-92. https://ebis-jurnal.unsuri.ac.id/index.php/ebis/article/view/242

Similar Articles

1-10 of 80

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)

<< < 4 5 6 7 8 9 10 11 12 13 > >>